GENERAL TERMS AND CONDITIONS OF SALE

Last updated: [17/04/2025]

These General Terms and Conditions of Sale (hereinafter the " GTCS ") apply to all bookings, orders for products and/or services made on the www.chateauleognan.com website (hereinafter the " Site ").
They govern the contractual relationship between :

C LES VIGNES, a simplified joint stock company with capital of €160.00, registered in the Paris Trade and Companies Register under numberro 850 958 950, whose registered office is located at 22 rue de Téhéran, 75008 Paris, operating the hotel Château Léognan (hereinafter referred to as " the Company "),
and any individual or legal entity (hereinafter referred to as " the Client ") making a reservation or purchase on the Site.

By validating an order or a reservation via the Site, the Customer acknowledges that he/she has read and unreservedly accepts these General Terms and Conditions of Sale.

1. PURPOSE

These GTC define the terms and conditions of sale of all products and services offered on the Site, whether services, vouchers or items made available by the Company.

2. CONDITIONS OF SALE RELATING TO PRODUCTS CONTAINING ALCOHOL

In accordance with article L.3342-1 of the French Public Health Code, the sale of alcohol to minors is prohibited. By validating his/her order, the Customer certifies that he/she is over 18 years of age on the date of purchase.
The specific conditions applicable to alcoholic products (in particular wines) are specified on the partner site through which the order is finalised.
The Company reserves the right to cancel any order that does not comply with these provisions.

3. OFFERS AND AVAILABILITY

All offers on the Site are valid as long as they are visible, subject to availability. In the event of unavailability after validation of an order or reservation, the Company will inform the Customer as soon as possible and will offer an alternative solution or a refund.

4. PRICES AND METHODS OF PAYMENT

Prices are quoted in euros, inclusive of all taxes, including the VAT applicable on the day of the order. Payment is made online via a secure payment system, in accordance with the terms specified when the order is placed.

5. CANCELLATION AND MODIFICATION CONDITIONS

The specific conditions for modification or cancellation are indicated when the order is validated. Unless otherwise stated, orders are firm and final, with the exception of cases covered by the right of withdrawal (see article 8).

6. DELIVERY OF PRODUCTS (ONLINE SHOP)

Delivery times and costs are specified when the order is placed. In the event of damage on receipt, the Customer is obliged to express his/her reservations directly to the carrier.

7. CONDITIONS OF STAY AT THE HOTEL

Any damage or inappropriate behaviour may result in charges or eviction. The hotel is entirely non-smoking. Cleaning charges may be applied in the event of non-compliance.

8. RIGHT OF WITHDRAWAL

In accordance with the provisions of the French Consumer Code, the Customer has a period of 14 days from receipt of a physical product to exercise his/her right of withdrawal. This right does not apply to dated or personalised services. All requests must be sent to fom@chateauleognan.com. Products must be returned in perfect condition at the Customer's expense.

9. PERSONAL DATA

The personal data collected is processed in accordance with current legislation and the confidentiality policy available on the Site. Customers may exercise their rights (access, rectification, deletion) by sending an e-mail to fom@chateauleognan.com.

10. INTELLECTUAL PROPERTY

All elements on the Site (texts, visuals, logos, brands, etc.) are protected by intellectual property rights and remain the exclusive property of the Company. Any unauthorised reproduction or use is strictly prohibited.

12. APPLICABLE LAW - MEDIATION

These GCS are governed by French law. In the event of a dispute, the Customer is invited to contact customer services. Failing amicable resolution, they may have recourse to a consumer mediator in accordance with article L.612-1 of the French Consumer Code.

13. CONTACT

For any questions, complaints or requests for information:
Château Léognan - C LES VIGNES
22 rue de Téhéran, 75008 Paris
Email: fom@chateauleognan.com
Telephone: +33 (0)5 35 56 96 70
Website : www.chateauleognan.com